Responsible Gambling

19+ and Ontario

You must be 19 years of age or older to hold an account, deposit or place a wager. Your date of birth is checked at registration and again during identity verification. An account that cannot be confirmed as 19+ is suspended, play is stopped and deposits are returned.

You must be physically located in Ontario to play for real money. This is about where you are at the moment you play, not where you live. Your device is asked to confirm its position before play, the check is repeated during play, and if it cannot confirm you are inside the province, real-money play is not enabled.

What responsible gambling means

Responsible gambling means treating play as paid entertainment: you decide in advance what you are willing to spend and how long you want to play, and you stop at that point whether you are ahead or behind. It also means understanding that the outcome of every game is random, that the house has an advantage on every game, and that losses are the normal expected result over time.

Gambling is not a source of income, an investment, or a way out of financial difficulty. If money is tight, gambling will make it worse. Never gamble with money you need for something else, and never gamble with borrowed money.

A few habits that help: play with money set aside for entertainment, keep gambling separate from other spending, do not try to win back what you have lost, avoid playing when you are upset, stressed or have been drinking, and take regular breaks.

Deposit Limits

A deposit limit caps how much you can add to your account in a period. You can set a daily, weekly and monthly limit independently, and all three are checked before any deposit is accepted. If a deposit would take you past a limit, it is declined and you are shown how much room remains in that period.

Reducing a limit takes effect immediately. Raising a limit, or removing one, is held for 24 hours before it applies, and it is never applied retroactively. That delay exists so the decision is made away from the moment.

Set or change these in Player Controls.

Loss and Spending Limits

A loss limit caps net losses — stakes less returns — over a daily, weekly or monthly period. When the limit is reached, real-money play stops for the rest of that period even if there is still a balance in the account. It is a useful control because it measures what play actually costs you rather than how much you have moved into the account.

Loss limits follow the same rule as deposit limits: reductions apply at once, increases are held for 24 hours.

Time Limits

A session time limit sets how long a single play session may last. When the limit is reached you are notified and the session ends. Time passes quickly during play, particularly on fast games and live tables, so a limit set in advance is often more effective than intending to stop.

Your account also shows how long the current session has been running, so you can check at any time.

Reality checks are the lighter version of the same idea: an on-screen message at an interval you choose, telling you how long you have been playing and where you stand. Time passes strangely during play, and this is the cheapest correction available.

Take a Break

Take a Break is a short cooling-off period of 24 hours, 3 days, 7 days or 30 days. During a break you cannot sign in, deposit or play, and promotional messages are stopped. Any confirmed balance stays in the account.

A break cannot be cancelled or shortened once it starts. The account re-opens automatically when the period ends. If you find yourself starting breaks repeatedly, that is worth treating as a signal — self-exclusion is the stronger option.

Self-Exclusion

Self-exclusion blocks access to your account for a period you choose — 6 months, 1 year, 2 years, 5 years or permanently. It is the strongest tool available here.

While self-exclusion is active you cannot sign in, deposit or play, marketing is stopped, and any confirmed balance is returned to you. Self-exclusion cannot be reversed, shortened or lifted early for any reason. When a fixed period ends the account does not re-open by itself; you must ask for reinstatement, and there is a further cooling-off period before that can take effect.

Start account-level self-exclusion in Player Controls.

BetGuard — Ontario-wide self-exclusion

BetGuard is the centralised self-exclusion programme for Ontario's regulated online gambling market, run by iGaming Ontario. Registering with it excludes you from every registered operator in the province at once, not only from this site. That is the point of a central programme: it removes the option of moving on to the next operator.

How to register

• From Player Controls in your account.
• Directly at betguard.ca.
• By phone on 1-833-776-7171.

How long it lasts

You choose the length when you register: 30 days, 6 months, 1 year, 5 years or permanent.

What happens once it is active

• It takes effect immediately. There is no waiting period and no cooling-off before a self-exclusion applies — that is a regulatory requirement, not a courtesy.
• Your account is closed to real-money play for the whole period, across every regulated Ontario operator.
• Any remaining balance is returned to you through the verified payment method on your account.
• Marketing stops and you are removed from promotional communications.
• It cannot be cancelled early. When a fixed term ends your account does not reopen by itself — you have to ask for reinstatement, and a further period may apply before it takes effect.
• A permanent self-exclusion cannot be reversed. Choose it deliberately.

If you are not ready for that step, a break or a lower deposit limit is a smaller, reversible move that still changes something today.

Account Closure

You can close your account at any time from Player Controls or by writing to support@mhighflyercasino.com. Withdraw any remaining balance first; a closure request is not processed while funds are still in the account.

Closure is an administrative step, not a protective one: it does not carry the block that self-exclusion applies. If your reason for leaving is that gambling has become a problem, choose self-exclusion instead. Records we are required to keep under the Registrar's Standards and applicable law are retained as set out in the Privacy Policy.

Signs of problem gambling

Problem gambling develops gradually. These are common signs — in yourself or in someone close to you:

• Spending more money or more time than you intended, repeatedly.
• Chasing losses — betting more to win back what has gone.
• Gambling with money meant for rent, bills, food or debts.
• Borrowing money, selling possessions or using credit to gamble.
• Hiding how much you gamble, or lying about it to people close to you.
• Feeling restless, anxious or irritable when you try to cut down or stop.
• Needing bigger stakes to get the same feeling.
• Gambling to escape stress, low mood, loneliness or boredom.
• Missing work, study or family commitments because of gambling.
• Feeling guilt, shame or regret after playing.
• Being told by others that your gambling is a problem.
• Continuing to gamble despite clear damage to your finances, work or relationships.

If several of these apply, the tools on this page are worth using now, and free confidential support is available immediately.

Staying in control of time and money

• Decide before you start. Fix an amount and a length of time, and set them as limits rather than intentions.
• Track what you actually spend. Activity in your account shows every deposit, withdrawal and adjustment, with dates.
• Never chase. Increasing stakes to recover losses is the most common route from entertainment to harm.
• Take breaks. Step away regularly; use the reminders and session limits to prompt you.
• Keep gambling money separate. Do not fund play from money needed for anything else, and do not use credit.
• Don't play impaired. Avoid gambling when tired, upset or after drinking.
• Balance it. Keep other activities in your week that have nothing to do with gambling.

Preventing access by minors

Gambling by anyone under 19 is prohibited. An age gate is shown on first visit, date of birth is collected at registration, and age is confirmed again against an identity document during verification.

Account holders share responsibility for this. Practical steps:

• Never share your sign-in details, and do not let anyone else use your account.
• Do not save your password in a browser that others use, and sign out on shared devices.
• Do not leave a session open on a device children can reach.
• Keep payment cards and payment app credentials out of reach.
• Use device-level parental controls, and consider device-level filtering software such as Gamban, GamBlock, BetBlocker or Net Nanny, which block gambling sites independently of any account setting.

If you believe someone under 19 has accessed an account, contact support@mhighflyercasino.com immediately.

Getting help

Other independent organisations

• Responsible Gambling Council — an independent non-profit working on gambling harm prevention and public awareness in Ontario.
• Problem Gambling Institute of Ontario — part of the Centre for Addiction and Mental Health (CAMH), with resources for people affected by gambling and for the clinicians supporting them.
• BetGuard — 1-833-776-7171, betguard.ca — province-wide self-exclusion, run by iGaming Ontario.

Support is also available through your family doctor, community health services and local counselling services. Talking to someone early makes a difference.