Frequently Asked Questions

19+. You must be at least 19 years of age to open an account, deposit or place a wager. Your date of birth is checked at registration and again during identity verification. Accounts that cannot be confirmed as 19+ are closed and any deposits are returned.

While physically located in Ontario. Registration is open to residents of Ontario, and real-money play requires a successful location check confirming that you are inside the province at the time you play. If you leave Ontario, real-money play stops until you return.

Before real-money play we ask your browser or device for its location and compare the coordinates against the Ontario boundary. You will be asked to allow location access; if you decline, real-money play cannot be enabled. The check is repeated periodically during play and after 60 minutes of inactivity. Location data is used for eligibility and regulatory purposes only — see the Privacy Policy.

Identity verification confirms that you are a real person, that you are 19 or older, and that the account belongs to you. It is a condition of operating in the regulated Ontario market and protects your account and your funds. Verification is required before your first withdrawal, and we may ask for it earlier.

Select Register, enter your name, date of birth, e-mail address, Ontario address and a password, then confirm that you are 19+ and accept the Terms and Conditions and Privacy Policy. One account per person is permitted. After registering you complete identity verification and a location check before playing for real money.

Slots, jackpot games, blackjack, roulette, baccarat, other table games and live dealer games. The lobby changes as titles are added and retired; you can browse everything on the Casino Games page or filter by category.

Yes. You can request account closure at any time from Player Controls, or by writing to support@mhighflyercasino.com. Any confirmed balance is returned to you using a supported method once verification is complete. Closure is not the same as self-exclusion — if your reason is gambling harm, self-exclusion is the stronger option.

Visa, Mastercard, Interac and Skrill. The method used for a withdrawal must normally match the method used to deposit, where the provider supports it.

All balances, deposits, wagers and withdrawals are handled in Canadian dollars (CAD).

Open Deposit in your account, choose a payment method, enter an amount in CAD and confirm. Deposits are checked against your own deposit limits before they are accepted. If a deposit would exceed a limit you have set, it is declined and the limit is shown to you.

Request a withdrawal from your account. The request goes through verification and then processing before the funds are sent back through your payment provider. Processing times depend on the method and on the checks required, and we do not quote guaranteed timeframes. You can see the status of every request under Activity.

Yes. Deposit limits (daily, weekly and monthly), loss limits (daily, weekly and monthly), session time limits and reality checks are available in Player Controls. Reducing a limit takes effect immediately. Increasing a limit takes effect only after a cooling-off period, and never retroactively.

Self-exclusion set on this account blocks access for a period you choose — 30 days, 6 months, 1 year, 5 years or permanently. It takes effect immediately, cannot be reversed or shortened, stops marketing, and any confirmed balance is returned to you. When a fixed period ends the account does not re-open automatically; you must ask for reinstatement. To be excluded from every registered Ontario gambling site at once, register with BetGuard, the centralised programme run by iGaming Ontario — 1-833-776-7171 or betguard.ca.

ConnexOntario — 1-866-531-2600 — Available 24/7. Free and confidential, text 247247 or visit connexontario.ca. It is an independent Ontario health services line, not casino support, and nothing you say to it comes back to us. For province-wide self-exclusion, BetGuard is on 1-833-776-7171 (betguard.ca). Our Responsible Gambling page explains the tools built into your account.